Monthly Archives: October 2010

Punished for not installing a toolbar!

This one was a new one… I thought having to avoid toolbars bundled with the application I actually wanted was the punishment, but here’s a new one: When I unchecked “Install the new Bing Bar”, the Next button actually turned into a disabled 30-second countdown!

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I guess this is a new technique… Punish with Patience. 😉

Dear Adobe: This is NOT okay

According to RIAStats.com, Adobe Flash is installed on over 96% of computers.

That’s why I was astonished at the most recent Flash update to 10.1. This morning I was prompted to update Flash because of a security issue via the latest update of Firefox. No problem, however, this was the first clue that Adobe was starting to abuse their place as a popular browser plugin:

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See that? By default, “Include in your download” – McAfee Security Scan Plus. I’ve used McAfee. I’m not fond of their software. I don’t want it. I just want Flash. No problem… I unchecked “Include in your download” and downloaded Flash player.

So then I downloaded the Adobe Download Manager (let’s not get into the pet peeve of downloading a downloader), and to my surprise:

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Flash Player at least asked me to accept the license terms. Not only did McAfee Security Scan Plus download and install automatically when I specifically unchecked that option – it installs quickly and automatically with no confirmation. Almost like they knew I would say no if given the chance.

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So Adobe, here’s my list of grievances:

  1. Attempting to include third-party software by default, especially when it isn’t related to what I actually want (and you know that), is unethical.
  2. Browser plugin runtimes are to be treated as sacred. We as developers use them to bring great experiences to the web, and in turn, get users to install your product. It is imperative that our users trust your runtime. You have disrespected us, disrespected the users we serve, and destroyed that trust by making such a move.
  3. Waiting until version 10 and 96% browser plugin market penetration to do this is unacceptable. Being the #1 rich content plugin comes with an industry-wide responsibility.
  4. Including the download anyway, when I specifically unchecked the option, turns a previously respected Flash runtime into malware.

Please reconsider this delivery model. This is not about Flash in particular, but it is about users being able to trust the applications we deliver to them. The more we leave users with a bad taste in their mouths after updates, the less they’ll update… and that ultimately hurts us all.